At my core I am an artist and designer. In the past 2+ decades I have managed to create award winning designs for Kodak, fix hundreds of computers for Apple and resolve thousands of customer problems at Ambrosia Software. I can apply my creative and abstract thinking to any situation in hopes of a better end result…whatever that may be. Stellar results are what drive me.


Sultan of Service (Head of Technical Support & QA Engineer) : Ambrosia Software : December 2006 – April 2013

  • Head technical support for Mac & iOS software products
  • QA engineer for Mac OS & iOS; black box / gray box / regression testing
  • Participate in Scrum style development
  • Create and maintain FAQs and support documentation
  • Perform in-house hardware repairs and installations

Mac Genius : Apple Store : June 2005 – November 2006

  • Serve as the “soul of the store” in Apple’s retail store
  • Provide personalized support and training
  • Perform hardware and software repairs on Apple’s full product line
  • Chew up metrics and spit out reports

Web Strategy & Design Manager : Salzman Group / Whole Latte Love : February 2001 – December 2003

• Design and maintain a successful e-commerce site for a niche ecommerce shop
• Manage small team of designers and content providers
• Increase visibility via online marketing and advertising
• Reduce sales and support calls by developing online resources
• Set up, shoot and edit digital photos and video of products.
• Developed series of interactive CD-ROM tutorials

Motion Designer & Mac Support : Eastman Kodak Company : June 1996 – February 2001

  • Lead designer for international team
  • Design award winning lenticular products
  • Create and automate workflows
  • Service and support Macintosh computers in Kodak’s Research Labs


Rochester Institute of Technology : Rochester, NY – Fine Arts & Illustration : 1994 – 1997


  • Apple Certified Mac Technician
  • Mac OS and iOS
  • QA Analysis (black box & gray box testing)
  • Mad customer service skills
  • Creative thinker & problem solver
  • Plays well with others
  • Always thirsty to learn
  • Straight shooter